DON’T SAY GOODBYE TO YESTERDAY

If you really wish to recreate the wheel, go ahead, give it your best shot... Or better, learn world class ad-making from history books

All of us remember the good old memories of how we used to curl up in bed at night and mom used to read out amazing stories, transporting us instantly into a different magical world every night. It’s said the learning process of a child starts when he hears the world-famous words “Once upon a time...” from his grandmother/father. “Once upon a time...” is actually a simplistic way of narrating history to children and everyone knows the study of history is important. It teaches us a lot!

History gives us our “Today”. It is a collection of experiences and perceptions. Time waits for none, moments keep passing and there is absolutely no way of going back. Once time has passed, all that remains are our perceptions. History itself is our collective perception of the past. It helps to keep in mind our past. Not just do we learn from others’ mistakes, we learn from their achievements too. As in other fields, so too in advertising, it always pays to pause and look back to see what we can learn from the campaigns of yesteryears. If history is a collection of perceptions, then creativity is the ability to grasp, to perceive emotions and thoughts, and to communicate this perception successfully.

The best gems of advertising excellence can be found in our backyards itself. From Leela Chitnis – India’s first brand ambassador – to Shah Rukh Khan – India’s current heartthrob – Lux has managed to remain a household name and outlasted many soaps. Great brands are built through great advertising campaigns. As each Bollywood beauty queen disclosed her “khubsuratee ka raaz” (her beauty secret), advertisers discovered a few secrets of making successful long-lasting campaigns.

Lalitaji showed her “samajhdari” in buying Surf and Surf has continued to benefit from her wisdom. She may no more be there, on our TV screens, but just as the then housewives used to identify with her and Surf, the modern homemaker continues to identify with the brand and says confidently “Daag achche hai.” Surf has continued to win all kinds of brand wars, price wars and still managed to hold its turf. Afterall, “Campaign achcha hai”!! In 2002 “India” was repackaged and relaunched in the world market. Through the “Incredible India” campaign, travellers once again started trotting back to India to discover the different aspects of Indian culture, yoga and spirituality – as was portrayed in the advertisements. The efforts were good and incredibly rewarding. Thumbelina, princess of Indian advertising – the girl in the polka dotted frock – needs no introduction. Amul has a masterpiece of a campaign, which has ensured that the only brand to be consistently found on almost every Indian’s breakfast table is Amul Butter. The ad agency sure knows which side of the bread is buttered!!

It was the itsy... bitsy...teeny... weenie green bikini, which raked in the moolah for Liril. From Karen Lunel to Preity Zinta, all have been Liril girls helping to make it the strongest brand.

And who could have thought that devils could be used as brand ambassadors! However, it’s the green horned devil who made Onida TV a neighbour’s envy and owner’s pride. Today, the devil is back, albeit in a new avatar, but has managed to make people take notice of him and his product once again.

“There are three things in the world every person can do better than anyone else. One is to coach football; second is to judge a beauty contest. And the third, is to write advertising,” said someone a long time ago. However, what is it that makes some campaigns so successful and others totally forgettable? Why are there some ads that make a whole nation hum their tune (remember the Lifebuoy jingle, “Tandurusti ki raksha karta hai Lifebuoy”)? What is it that made us smile for years every time the little girl came on our TV screens and said, “I love you Rasna.”

Simplicity

K.I.S.S. Keep it Short and Simple. Yes, kiss-n-tell seems to be the magic mantra, which has kept so many campaigns going on and on for years. A message that is simple to understand.

On November 19, 1863, President Abraham Lincoln was invited to make a speech at Gettysburg to honour all those who had given their lives in the war. There are very few speeches that are as loved as the prose poem Abraham Lincoln delivered that day. What’s important to note is that on that day, Edward Everett, the nation’s foremost rhetorician, too spoke for two hours. His speech was long forgotten. Lincoln’s speech is the pristine example of simplicity and clarity. It is the best example of what clear and concise writing can do for you. Complicated messages confuse people and they ignore your whole message. A simple punchline, a simple jingle, is more effective and memorable and likeable.

Continuity

A good campaign is one that can go on and on. Cigarette advertising is banned, but we still remember the “Made for each other” campaign of Wills. The illustration has remained almost unchanged, still it’s managed to retain its freshness.

The advertisements of Absolut Vodka can go on and on forever. It is this campaign which changed the face of magazine advertising almost single-handedly. The campaign ran for 25 years. There were 1,500 versions of print ads built around the shape of its bottle. Now, that’s a lot! The idea behind the campaign was such that its creators could go on and on with innumerable innovations. Hence, while working on an advertising campaign, the most critical part is deciding the campaign theme. An interesting yet, simple theme is what will guarantee the longevity of the campaign.

Warmth

A good idea with a dash of humour is a lethal combination. The Chloromint ads have made it very clear what a good laugh can do for your brand. Dubaara mat poochhna!

The bottom line is: The ad should not just sell the product, it should also be enjoyable to watch again and again. You could make it interesting by using cute faces, good music, funny situations, or even emotions. In the Cadbury chocolate advertisement, the impromptu jig done by the girl on the cricket stadium after her boyfriend scores a six, made many smile and feel good. The little Hutch boy and his cute dog made you want the ad to go on forever. The fun and carefree lives of young boys and girls, and also the music in Bacardi advertisements make you want to dance with them, too. The advertisements for Titan watches filled many eyes with tears.

When you can strike a chord with the audience, they not just love your advertisement, but also your product. Some images and icons are just instant successes because they are quickly endeared by all. Take the case of the Air India Maharaja – who was the loving mascot of our national carrier. The Pillsbury dough boy was loved by adults and children alike. Ronald McDonald is an integral part of McDonald’s advertising campaign. Charlie Chaplin became synonymous with Cherry Blossom. He brought about an added dimension of fun to the product. Sometimes, the success of an advertising campaign is simply determined by the jingles used, or even by the characters that we use – real, fictional or cartoon. The viewer then surely connects more easily to the respective brand.

It’s only when you enjoy something and it touches your heart, do you want to watch it again & again. No wonder, even today you enjoy the moves of The Sound of Music. It has no special effects, no item numbers, but just a good story told well. When you create an advertisement, remember to take a look at what the gurus had done in the past. You would know immediately what works & will sustain and what will not.

Times may have changed, but our basic feelings have not changed much. We still cry a laugh at the same things today as our ancestors did yesterday. Some success mantras just never fail to work. So go down the memory lane and take a look at the ad campaigns gone by, and you can get your own winning idea. Many of the ad campaigns are not running anymore, however, they have left an indelible mark on us. They are valuable sources of ideas. They will always teach us a lot. So don’t forget them. It’s true that we will always learn a lot from history. So don’t say goodbye to yesterday.

Read More

You’ve come the "Wrong" way baby

Surely, the fair, slim and dedicated housewife is the epitome of all that a woman stands for today, right? Wrong!

Back in the 1960s, a delightful series of tongue-in-cheek ads appeared in the magazine for a cigarette called ‘Virginia Slims’. It showed two sets of images – one of women in the 1900s and the other, juxtaposed next to it, of a happy modern women. The punch line that accompanied all these ads read, “You’ve come a long way, baby.” It helped create an aspirational image, which appealed to women. This was the 60s and the feminism movement was just beginning to take shape. The strategy worked delightfully well for the company Philip Morris, and from 1968 through 1980s, the brand saw its market share grow up from 0.24% to 3.16%. The ads showed how the modern women was more in control of her life and free to make her own choices. However, the question is really important: Is the modern woman really free? Or has she been simply ‘bondaged’ by modern advertising to live in a world of illusionary freedom? Today, the way women are depicted in ads makes one think – are they a happier lot now, with more freedom and financial independence? Or is it just a superficial change on the surface.

Fair game?

For decades, women have been portrayed in stereotypical roles. Has anything really changed? They are still shown as housewives dependent on men, and as sex objects in advertisements. The mould has been cast and it seems near impossible to break it. You may not see her much in a saree today, or with the vermillion on her forehead, but deep inside, she is very much the same. She is still insecure if her skin colour is not fair and lovely. The numerous advertisements for the varied types of fairness products show how it’s important to be “fair skinned.” Success for a woman is still defined by her fairness quotient. Fair skin is considered an asset in India and advertisements are leaving no stone unturned to prove it so, that your skin colour decides your future. Consider the ad for “Fair and Lovely”, one of India’s leading fairness creams. The father of a dark skinned girl is trying to get her married to an old bald man. However, she manages to change her destiny in the nick of time when she starts using the fairness cream.

In another of its ads, Fair & Lovely shows a young talented girl with a strong potential of becoming a cricket commentator. But to be successful, she is advised by her friend to not spend so much time practicing on a make-believe mike, but rather spend time in front of the mirror and change her skin colour, for turning her dreams into reality. After all, talent is not important, and a fair skin obviously guarantees a fair future, doesn’t it?

If that’s not enough of a humiliation, then Godrej Fair Glow goes a step further to show how, if you are dark skinned, your life is confined to the dark corners of your home. You could, however, use Fair Glow fairness cream to become spotlessly fair and develop the confidence to face people. Now others would find it worthy to talk to you & be friends with you.

Clearly, if you are dark, you are a burden to your family, and your father feels cursed, for how on earth could you foot the bill for his favourite coffee?!!? You however have the option of using the fairness cream to change the fortunes of your family and make them proud of you. How ridiculous is that! Whatever happened to the good old attributes of education and hard work, which were the prerequisites of success. Is it true then that parameters of success are different for men and different for women?

Years ago, Vicco Turmeric cream showed how it was really important to look fair on your wedding day – for that was the only attribute for a girl. Even after so many years, the ‘Snow White syndrome’ has not left us. Rather, it’s gained stronger and larger proportions. These advertisements have taken our obsession with fairness to greater heights.

The fairness cream market is humongous in India – about Rs.1,000 crores plus – and HLL, with its Fair & Lovely brand, is the market leader. While the “Raymond’s Man” is the “Complete Man,” a woman is not of any worth till she is fair. How fair is that? Shouldn’t she too be judged on the basis of her inner talent and capabilities than just on her skin colour. The ads should stop showing that dark skin is bad and unsuccessful. Fair is not necessarily lovely. We must give all skin colours a fair chance. Hey mothers, stop asking your little girls not to play in the sun, lest they should become dark. Hey, advertisers, wake up to the fact that beauty is not skin deep.

Power of images

Advertisers today don’t sell products. They sell a life style, an image. The images of women being portrayed in advertisements is scary. It’s sending all the wrong signals – especially to teenagers and young girls, who try to copy the images doled out in generous quantities by advertisers. But the ridicule doesn’t stop ‘fairly’. On another front, all ads showing women put a premium on ‘slimness’. As early as the 1920s, some ads for a cigarette brand ‘Lucky Strike’ ran a punch line, which read – “Reach for a Lucky instead of a sweet.” It tried to associate ‘smoking’ with ‘slim’. That was the start!

Even today, advertisers obsession with slim women has not changed. Unnaturally and unhealthily thin models are fast becoming the role models of young girls. No wonder, most of them suffer from eating disorders. Of all the people suffering from eating disorders like bulimia and anorexia, 90% are girls. The ultra-thin, airbrushed images of women with flawless skins and perfect figures have resulted in almost 66% of women having a low self-esteem about themselves. The ads have changed the way society views beauty. Women, today, are being objectified and almost victimized by having to live up to ideal (and impossible) standards.

Today, ads sell more than products – they sell dreams. However, some of those dreams are turning into nightmares for many girls trying desperately to ape the women shown in ads. All successful females are shown as slim – and fair – and hence happy. How many real women look like that. Isn’t it time someone wakes up to this fact? Dove was one of the few gutsy beauty products to come out with ads which harped on the “real” beauty of women. It showed “real women” in its ads, and proclaimed to the world that they should be proud of themselves. Beauty was all about being positive, being confident and not about having to fit into a particular mould. It helped a lot of young girls feel good about themselves.

Twenty years ago, models weighed around 8% less than the average woman. Today, they weigh a whopping 23% less! Did someone talk about women’s liberation? She was better off yesterday than she is today. Isn’t it time we redefined beauty? Images are powerful & it’s time we showed women as images of power.

Home, garden, housekeeping

Yes, that’s what women were confined to years ago, and nothing much has changed since then. Even though today, more women work outside home, earn and control significant amounts of money, and make large important purchases (like automobiles, computers), they are still always shown in advertisements of household products. The woman’s opinion is important only as far as washing machines and microwave ovens are concerned. So the “Whirlpool mom” is a superhit because she stays in the house and the biggest kick she gets in her life is when she can remove the stains from the children’s clothes in a jiffy. And when it comes to cars, the woman is shown scantily clad, lying idly on the roof top, doing nothing much(!), while it’s the man who is the decision maker as car is his symbol of success! And for woman, the symbol is the bunch of spotless white clothes of her family.

Yes, women are shown in power settings, where they are dressed as commandos wearing thick protective attire. They land from a plane and search the entire locality, till they reach their destination – a germ infected toilet. Then comes the punch line – “Here comes the expert in cleaning toilets,” (Harpic!). Is this all she is capable of? With an increase in the number of father-headed single parent homes, men too are actively involved in the purchase of home products. However, even today the so called “liberated” women is expected to be the perfect home maker. So Videocon says, “You and Videocon, the perfect homemakers.” It’s time we moved on.

Women are from Venus

Yes women are different from men, and need to be portrayed differently. However, somewhere down the line, some aspects got overlooked, and some overemphasized. Fair or dark, a woman is beautiful. You don’t expect her to look up to Michael Jackson (who changed his skin from black to white) as a role model when it comes to skin colour. Today, women entrepreneurs abound and we need to recognize that. Women have moved ahead and some advertisers like LIC are showing the way. Their radio ads show how everyone insures the life of the male – the head – but forget to insure the life of the woman who is a life-giver herself! Yes, there is a ray of hope. Let it grow stronger.

This time round, while keeping our navratra fasts, let’s just pause for a second to ponder. These nine days we would be thanking the female forces of nature. We would be praying to the three main goddesses of Hinduism – Parvati, Lakshmi and Saraswati – all of them epitomes of Shakti. All of them revered and respected by men and women alike. We spend nine nights acknowledging the presence of these goddesses that live within us, imbibing us with their spiritual energy and power. Could we take nine minutes to ponder over the merciless slaughter of women in our advertisements?

Today, women have achieved great heights. They have come a long way. However, our advertisements depict a different picture. It’s time to rework their images, for the woman portrayed in most ads today makes one feel not that she’s come a long way – but that she’s going the “wrong” way.

Read More

Th Big Fight!

If you were looking for the best tactic to hit your competitors in a short time, look no further, the answer is in... Comparative Advertising!

William Bernbach, the greatest guru of advertising, once said, “You can say the right thing about a product and nobody will listen. But you’ve get to say it in such a way that people will feel it in their gut; because if they don’t feel that, nothing will happen.” The battle for market share is really tough, with so many competitors in every product category. The most significant way to win, is to make your mark quickly and indelibly. And the fastest way to ensuring the viewer’s attention towards your product is through the mother of all big fights, namely, comparative advertising. It’s one of the most potent arrows in the strategy quiver of advertising. Hence, only the bravest should use it. And generally, only the bravest do!

Compare This!

Comparative advertising has been lauded for being the most aggressive and factual of all advertising strategies. If handled intelligently, it always works. Comparative ads cannot be denied of their charm. It’s high-decibel marketing, which attracts viewers and advertisers alike. It gets you hooked as you wait expectantly for the competitor’s next move. But the critical aspect you need to master even before entering this war zone is speed. You need to think and act at lightening speed to win this game of one-upmanship. Competitive reactions to comparative ads are the fastest, and most debilitating. Ergo, if your response is not fast enough – and factually superior – you might just have signed your last pay cheque. Consequently, your strategy has to be flawless, for any weakness can prove hugely beneficial for your competitors, who would be anyway braying blood because of your initial brazen attack. Clearly, ‘comparative’ could easily end up being more than what you asked for!

Many ostensibly classic comparative ads fell flat when the advertisers realised that not only was the competing brand getting more publicity, but also was in reality better. That’s the killing part of the story. Firstly, when you compare your product with the competitor’s, both get a share of the limelight – the other brand gets a free piggy-ride on your back. But secondly, and most importantly, your arguments have to be strong for the spotlight to remain on you. If you are not 100% sure of your product, it’s strongly advisable not to go for comparative advertising.

Comparative B’advertising

Some classic examples have benchmarked the history of comparative advertising. And leading the fight club is the protagonist of this story, Pepsodent, which, in its advertisements, claimed, “New Pepsodent is 102% better than the leading toothpaste.” The ad showed two boys being asked the name of the toothpaste brand that they used. One happily exclaims Pepsodent, while the other’s disgruntled response, though muted, clearly points cynically towards Colgate (especially as a background jingle similar to the one in Colgate’s ads is used quite appropriately). Incidentally, at that time, Colgate toothpaste ruled the market with a massive 59% market share. Expectedly, Colgate took HLL (which owns Pepsodent) to court, and HLL had to withdraw its ads.

On the personal care front, HLL stirred another hornet’s nest when it came out with an advertisement that read, “The Truth, Not Just Promises.” The ad went on to explain how ‘Fair & Lovely’ was much more effective than ‘No Marks’. Ozone Ayurvedics, the owners of ‘No Marks’, did not take this lightly. They felt this was wrong & unethical. They got their facts in order, and claimed in return that No Marks had the highest content level of active ingredients – about 59.5% of their product’s total composition, compared to 0.66% in Fair & Lovely. With these and many more such shocking statistics, No Marks sure had a point to prove. HLL is surely getting cold feet on seeing a much stronger competitor; and if it continues like this, the faith of consumers might slowly get eroded.

Similarly, the Kiwi Liquid Wax Polish ad showed a squeamy and clearly unlikable liquid (polish) dripping from a bottle marked X, while no such liquid dripped from the Kiwi bottle (what else!). The shape of the bottle X left no doubt that it was Cherry Blossom. Amusingly, even the government body MRTP agreed so – and the ad was ruled a case of disparagement. Subsequently, Kiwi was asked to discontinue the same.

But poor Colgate, its cup full of woes continued from another front. When Vicco tooth powder (remember the inimitable Vajradanti!), in its ads showed an allegedly useless – and obviously unattractive – oval shaped tin of a competitor, though without any label, everyone could still identify the “useless tin” as a Colgate tooth powder can. Once again, MRTP noted that the advertisement created an impression in the viewers’ minds that the can was of Colgate, and they would be inclined to believe that the product was absolutely useless, which was not right.

As must be clear by now, though effective, comparative advertising should be used with extreme caution. Comparative advertising is most effective when it’s factual, and there are significant & meaningful points of differences that are highlighted.

Guerilla warfare!

A term made famous by the duo of Al Ries and Jack Trout, guerilla warfare signifies a tactic that can be quite beneficially used in advertisements by new players entering the market. Under this, if you really are offering a better deal, it’s best to attack the leader headlong. And the louder you are, the better!

When Whisper entered the market, it took its competitor Carefree (J&J) headlong in true guerilla style by vociferously showing how it was qualitatively superior to the market leader – and all this without once naming the product. “Expensive BAS***DS!” was the advertisement that the budget airline Ryanair came out with, indicating in not so subtle a way how BA – that is, British Airways – was more expensive than Ryanair. British Airways did try to take them to court, but the judge concluded that the average consumer would not see the price comparison as misleading, and in substance the advertisement was true! So not only did Ryanair win the case, they won a lot of customers too.

When Captain Cook first launched its salt in India, it made an extremely loud reference to Tata Salt by showing a package that looked exactly like the Tata product. The ad showed how Captain Cook was better than the competitor’s salt because it was the only “free flowing salt.” This was an attribute that Tata Salt lacked, and Captain Cook made its mark in the marketplace by highlighting this aspect.

At the guerilla extreme, Duracell showed two Bunnies racing in its commercial, where the bunny powered by Duracell battery won the race hands down, while the other bunny with a black battery lost the race. The voice-over at the end of the commercial dramatically stated, “While Duracell Alkaline keeps on running, Eveready Super Heavy Duty can’t keep up... With up to three times more power, Duracell always beats Eveready Super Heavy Duty.” How much further overt could one get? This Eveready damning ad ran on Australian TV; and even though Eveready sued Duracell, it was of no use since the court concluded that the ad was not showing anything that was untruthful.

The joke’s on you!

Humour cuts ice like nothing else can, and especially so in comparative advertising. When Coke was selected as the official drink for the cricket World Cup series, Pepsi came out with a campaign, which went like, “Nothing Official About It!” And it was perceived as really cool. The campaign was probably one of the most memorable ones on Indian turfs. Similarly, in America, when Michael Jackson (Pepsi’s endorser) fainted during one of his stage shows, Coke came up with an ad that said, “Dehydrated? Try Coke!” People smiled, and both Coke – and even Pepsi lovers – enjoyed the ads.

A word of caution though. Comparative advertising is not mudslinging. Tongue-in-cheek humour is acceptable, and in fact appreciable. However, when you poke fun at someone, it can well hold you in bad light, if the ad is distasteful. When Pepsi came out with an ad that was a spoof on Hrithik Roshan, it was not appreciated by many. There were so many Pepsi drinkers who were Hrithik Roshan fans, and it hurt them to see Pepsi poke fun at their heartthrob. To top it all, Pepsi was not only sued by Coke, but as well as by Hrithik Roshan. In much similar fashion, Hyundai had, in many of its previous ads, made it almost a strategy to hit its competitors below the belt. Against Ford Ikon, it came out with acceptable ads that went, “Santro ends Ikon’s Josh.” But when Hyundai saw the Matiz car brand in trouble during the time when rumours were adrift that Daewoo (the parent company) was in the process of closing down, the northern dealers of Hyundai came out with ads, which screamed quite distastefully and unpleasantly in Hindi, “Car ghar par, company sadak par!” (Car’s at your home, company’s on the road). Though Daewoo did sue Hyundai, the bigger loss Hyundai suffered was because of subsequent consumer response.

The Last Word

Comparative advertising is actually a service to the customers. If it’s truthful and not unpleasantly disparaging, it can actually help customers make more informed choices. As David Ogilvy said a long time back, “The customer isn’t a moron; she’s your wife!” So if your product is superior, don’t hesitate to compare it with the leader and surge ahead. Truly, only the strong & confident can indulge in & win the big fight.

Read More